Return policies cause me a lot of anxiety. OK, I’m exaggerating. But as a very indecisive person it’s nice to know that if I change my mind about a purchase I can return it. Raise your hand if you’ve never returned something. No one? Good, we can move on.
My original return policy video, comparing Sephora to Ulta, was born out of a bad experience at Ulta where they denied my return on something Sephora would have taken back without batting an eye.
The research for (and success) of the video made me realize how hard it can be to understand return policies, especially if you’re in a hurry. Website every say “Here is our return policy, X, Y Z” and make it easy to understand. It’s layered with legal jargon designed to cover their butts in every situation.
I get that from a legal standpoint, but it’s very customer un-friendly.
I’ve made it my mission to break down return policies for popular cosmetics and beauty retailers into easily understandable summaries, in hopes that we’ll all be a lot less confused about what we can return and get back to shopping!
MACY’S COSMETICS RETURN POLOCY IN A NUTSHELL*
1. The item must be in new or gently used condition – Don’t bring something back complete empty unless it only had 3-4 uses in it from the start. If you use up a whole tube of lipstick and try to return it you might get a little pushback. Now, if it breaks off or is defective, that’s a completely different story. But, in general, it’s don’t be an ass and make it look like you’re trying to make a return just to get free product. That’s just dishonest, and ruins it for the rest of us.
2. You have your receipt – I get it, it’s a pain to keep all those pieces of paper around. It gets messy, and even if you do manage to find an organizational strategy that works it’s still hard to find what you need. I DON’T CARE, KEEP THEM ANYWAY! That little piece of paper is the only documentation you can show to prove you bought the item on that day in that transaction. A lot of stores can search their credit card records for the info, but that’s not foolproof. If you don’t have your receipt they may not be able to give you a refund for the full purchased price. You have been warned.
3. It’s within 1 year – We’re talking about makeup here…unless you literally didn’t open or use the product for months on end you should know if the product works for you or not. And if you want to return it simply because you’re not using it, you have 12 months to make that decision. I’m indecisive, and even I think that’s enough time.
…or just watch the video if you don’t want to read.
And there you have it! See, simple to understand (with my commentary, but this is my blog after all).
What to read Macy’s full return policy? Click HERE!
* This isn’t meant to be an all-inclusive description of Macy’s cosmetics return policy, and Macy’s reserves the right to change their return policy at any time. Cosmetics lands into the general return policy at Macy’s, but Macy’s does have specialized return policies for some items. I am only vouching for my summary of the makeup and beauty return policy at the time this post/video was published.